Shipping & Returns Policy

Shipment processing time

All orders are processed within 1-3 business days. Please note that processing days are up to 3 business days, in addition to delivery time. Orders are not shipped or delivered on weekends or bank holidays. Product-specific delivery times are specified on the table below.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Paint Orders

Bespoke Orders

All paints are bespoke products and are mixed to order. Once an order has been processed by us, we are unable to make any adjustments or amendments to your order, this includes cancellations.

Please note as paints are bespoke products, they require a signature on delivery. Paints cannot be left in porches/by garages/by front or back doors etc… If you are unable to accept your delivery, it may be taken to a local collection point. 

As we are closed over the weekend, we are unable to process any online paint orders we may receive then until our return on Monday. Therefore those orders will have an expected delivery date from the date of processing (which would be Monday).

Cut Off Time

In order to qualify for Next Working Day Delivery, all orders must be placed by 12pm Mon - Fri. 

 

*Please note we cannot guarantee any delivery times. If your order does not arrive within the estimated time-frame, we cannot be held accountable, nor will we offer any refunds for orders that arrive outside of the delivery time-frame. By accepting our Terms & Conditions during the order process, you are agreeing to these terms.

Delivery delays can occasionally occur. If you experience a severe delivery delay and we have not notified you of the delay, please get in touch with us.

Mixed Orders

Orders containing different paint brands or paints along with other kinds of products can take longer time to be fulfilled, this is because they are shipped from different locations before being dispatched to the final destination. We cannot guarantee a specific delivery time for these orders.

We may modify the prices without prior notice, subject to changes in carrier or internal fees.

 


Paint Brand

Shipping Method Cost Estimated Delivery Time
Andrew Martin Paints Sample Paints Shipping £3.50 2-4 working days
Andrew Martin Paints Standard Shipping £7.50 2-4 working days
Annie Sloan Sample Paints Shipping £3.50 2-4 working days
Annie Sloan Standard Shipping £7.50 2-4 working days
Annie Sloan Express Shipping 
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Craig & Rose Paints Sample Paints Shipping £3.50 2-4 working days
Craig & Rose Paints Standard Shipping £7.50 2-4 working days
Designers Guild Paints Sample Paints Shipping £3.50 2-4 working days
Designers Guild Paints Standard Shipping £7.50 2-4 working days
Designers Guild Paints Express Shipping
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Farrow & Ball Paints Sample Paints Shipping £3.50 2-4 working days
Farrow & Ball Paints Standard Shipping £7.50 2-4 working days
Farrow & Ball Paints Express Shipping
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Fenwick & Tilbrook Paints Sample Paints Shipping £3.50 2-4 working days
Fenwick & Tilbrook Paints Standard Shipping £7.50 2-4 working days
Fenwick & Tilbrook Paints Express Shipping
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Graham & Brown Sample Shipping £3.50 2-4 working days
Graham & Brown Standard Shipping £7.50 2-4 working days
Graham & Brown Express Shipping
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Mylands Paints Sample Paints Shipping £3.50 2-4 working days
Mylands Paints Standard Shipping £7.50 2-4 working days
Mylands Paints Express Shipping 
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Sanderson, Zoffany and Morris & Co Paints Sample Paints Shipping £3.50 2-4 working days
Sanderson, Zoffany and Morris & Co Paints Standard Shipping £7.50 2-4 working days
Sanderson, Zoffany and Morris & Co Paints Express Shipping 
(Cut Off Time - 12pm Mon Fri / GB Mainland Only)
£17.50 Next working day
Northern Ireland & Scottish Highlands Standard Shipping £30.00 5-7 working days

 

Split Shipment Costs

Standard and Express shipping charges are calculated per brand, therefore if your order contains more than one brand, the delivery charges will be multiplied by the number of brands. 

Northern Ireland & Scottish Highlands Shipping

If you are located in a remote area, shipping to you may have an increased charge or may not be possible. We will contact you to offer a full refund or to arrange payment for the increased charge.

Click & Collect

Click & Collect is available on from our Watford Head Office. After you have placed an order you will receive an email within 24 working hours advising you of a pickup time. 

Orders placed before 2pm Mon – Fri will be ready for collection next working day, dependent on stock levels. 

Craig & Rose – NI Shipping 

Craig & Rose are not currently able to ship directly to NI. We will offer NI Shipping again asap.

Shipping (Covid-19)

Some deliveries may take longer than normal due to the Covid-19 epidemic putting additional strain on logistics. Some of our suppliers have been experiencing issues with drivers and office staff having to isolate with little or no notice due to Covid-19, so please keep this in mind when placing orders.

Customs, Duties and Taxes

luxurypaints.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

All prices shown are inclusive of VAT.

Damages

luxurypaints.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We currently do not ship outside the U.K.

 

Returns Policy

As we do our best to guarantee that our items leave in the best possible conditions, we do not accept returns nor do we issue refunds on any order as we’re not responsible for the conditions that the product arrives in. We cannot accept returns on any paints. If you need support with your order, we recommend that you contact us via our contact page.

Paints are considered bespoke products as they are mixed to order, we are therefore unable to accept any exchanges, returns nor do we issue refunds on paint orders.