Shipping & Returns Policy

Shipment processing time

All orders are processed within 1-3 business days. Please note that processing days are up to 3 business days, in addition to delivery time. Orders are not shipped or delivered on weekends or holidays. Product-specific delivery times are specified on the table below.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Summer Bank Holiday

The cut-off for order processing is 3pm 30/08/21.

We will be closed from 5pm 30/08/21 to 9am 31/08/21 for the Spring Bank holiday. All orders placed and queries made within this time will be processed upon our return. 

Paint orders

Bespoke Orders

All paints are bespoke products and are mixed to order. Once an order has been processed by us, we are unable to make any adjustments or amendments to your order, this includes cancellations.

Please note as paints are bespoke products, they require a signature on delivery. Paints cannot be left in porches/by garages/by front or back doors etc…

As we are closed over the weekend, we are unable to process any online paint orders we may receive then until our return on Monday. Therefore those orders will have an expected delivery date from the date of processing (which would be Monday).

Cut off time: In order to qualify for Next Working Day Delivery (delivery guaranteed before 12pm), all orders must be placed by 1pm. 

*Please note we cannot guarantee any Next Working Day Deliveries due to Covid-19 and the increase in demand for deliveries.*

Mixed orders

Orders containing different paint brands or paints along with other kinds of products can only be shipped via Royal Mail. These orders take longer time to be fulfilled because products are shipped from different locations before being dispatched to the final destination. We cannot guarantee a specific delivery time for these orders.

We may modify the prices without prior notice, subject to changes in carrier or internal fees.

Delivery delays can occasionally occur. If we do not notify you after the latest estimated delivery day, please get in touch with us.

 

Product type

Shipping method Notes Estimated delivery time
Andrew Martin Paints Standard Paints Shipping 2 working days
Annie Sloan Sample Paints Shipping FREE Express Delivery (2-3 working days)
Annie Sloan Standard Shipping FREE Express Delivery (2-3 working days)
Sanderson and Zoffany Paints Sample Paints Shipping 5 working days (NI 10 working days)
Sanderson and Zoffany Paints Free Shipping Minimum £30 order 5 working days (NI 10 working days)
Sanderson and Zoffany Paints Express Delivery Cut off time 2pm.  1-2 Working Days (NI not available)
Farrow & Ball Paints Sample Paints Shipping 3 working days (NI & Remote 5-7)
Farrow & Ball Paints Standard Shipping Shipping to most of the UK 3 working days (NI & Remote 5-7)
Farrow & Ball Paints Standard Shipping Shipping to remote areas in the UK 3 working days (NI & Remote 5-7)
Farrow & Ball Paints Next Day Delivery Cut off time 1pm. Temporarily unavailable. Next working day
Designers Guild Paints Standard Shipping 5 working days approximately (due to Covid)
Mylands Paints Sample Paints Shipping Next working day - if available 

(otherwise 5-7 working days approximately)

Mylands Paints Standard Shipping Next working day - if available 

(otherwise 5-7 working days approximately)

Craig & Rose Paints Sample Shipping working days approximately (due to Covid)
(NI shipping not currently available)
Craig & Rose paints Standard shipping Orders under £100 5 working days approximately (due to Covid) 
(NI shipping not currently available)
Craig & Rose paints Free shipping Orders above £100 5 working days approximately (due to Covid) 
(NI shipping not currently available)

 

Click & Collect

Click & Collect is available on from our Watford Head Office. After you have placed an order you will receive an email within 24 working hours advising you of a pickup time. 

Orders placed before 2pm Mon – Fri will be ready for collection next working day, dependent on stock levels. 

 

Craig & Rose – NI Shipping 

Craig & Rose are not currently able to ship directly to NI. We will offer NI Shipping again asap.

 

Mylands – Shipping (Covid-19)

Some deliveries may take longer than normal due to the Covid-19 epidemic putting additional strain on logistics. Mylands couriers have been experiencing issues with drivers and office staff having to isolate with little or no notice due to Covid-19, so please keep this in mind when placing orders.

Customs, Duties and Taxes

luxurypaints.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

luxurypaints.co.uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We currently do not ship outside the U.K.

Returns Policy

As we do our best to guarantee that our items leave in the best possible conditions, we do not accept returns nor do we issue refunds on any order as we’re not responsible for the conditions that the product arrives in. We cannot accept returns on any paints. If you need support with your order, we recommend that you contact us via our contact page.

Paints are considered bespoke products as they are mixed to order, we are therefore unable to accept any exchanges, returns nor do we issue refunds on paint orders.